FAQs
Welcome to the Arteil FAQ page! Here, you’ll find answers to frequently asked questions about our products, services, and policies. For further inquiries, please feel free to contact us.
General Information
Q: What is Arteil?
A: Arteil is an online home decor store specializing in stylish, high-quality decor items since 2020. We provide a curated selection of products for home enthusiasts across the United States.
Q: How can I contact Arteil?
A: You can reach us via email at [email protected], or visit us at 4534 Lizzy Dr, Dallas, TX 75211, United States of America.
Orders and Payment
Q: What payment methods do you accept?
A: We accept payments through PayPal, which supports major credit and debit cards.
Q: How can I cancel my order?
A: Orders can be canceled before they have been shipped by contacting our customer service team at [email protected].
Q: Are there any additional fees or taxes?
A: Customers are not required to pay additional taxes or duties; Arteil covers all applicable fees.
Shipping
Q: How long does it take to process my order?
A: Orders are typically processed and prepared for shipment within 5-7 business days.
Q: How long does shipping take?
A: Once dispatched, orders are generally delivered within 9-15 business days.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the United States.
Q: Which shipping carriers do you use?
A: We primarily use DHL, FedEx, and UPS for shipping.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided items are in new, unused condition with all original tags and packaging intact. Returns are accepted for the following reasons:
- The item is not as described
- An incorrect item was received
- The item is damaged or defective
Q: How can I return an item?
A: Returns can be done by mail. For mail returns, contact our customer service team at [email protected] to initiate a return.
Q: Is there a return fee?
A: We do not charge return fees, but customers are responsible for shipping costs associated with returning items.
Q: How will I receive my refund?
A: Once we receive and inspect your returned item, we will issue a refund to the original payment method. Please allow 5-7 business days for the refund to appear.
Privacy and Security
Q: How does Arteil protect my personal information?
A: We use several security measures to safeguard your personal information, including encryption, access controls, and regular security audits. For more details, please refer to our [Privacy Policy](link to privacy policy).
Q: Do you use cookies on your website?
A: Yes, cookies are used to enhance your experience, remember your preferences, and improve our services. You can disable cookies via your browser settings, though this may impact some site features.
Legal
Q: How can I file a DMCA report?
A: If you believe copyrighted work has been used without permission, please refer to our [DMCA Report](link to DMCA report) page to file a report.
Q: What are your terms of service?
A: By accessing or using our website, you agree to our [Terms of Service](link to terms of service). Please read these carefully.
If you have any other questions or need assistance, feel free to reach out to our customer service team. Thank you for choosing Arteil!
Arteil
Your Trusted Home Decor Destination Since 2020